Our commitment to accountability
ARTICLE 19 has developed a strategic approach to accountability, that takes as its starting point our own mandate and mission drawn from the Universal Declaration of Human Rights.
“Everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive, and impart information and ideas through any media and regardless of frontiers.”
Article 19 of the Universal Declaration of Human Rights
The two strategic pillars tied to the declaration are advocating and protecting Freedom of Expression and Access to Information. Accountability therefore lies at the heart of our work: we use the right to access information to hold decision-makers to account for their actions, and we hold ourselves accountable to the highest INGO sector standards.
Organisationally, we manifest accountability by holding ourselves open and accountable to beneficiaries, donors, partners, and to ourselves. We demonstrate this to external audiences through our participation in the INGO Accountability Charter and the International Aid Transparency Initiative, and to ourselves, through our internal policies and processes.
The majority of our major grants are audited and subject to independent external evaluations. Often, we will add in an external evaluation in our project proposals even if not required under the terms of the grant, as we continually seek to learn from the impact of our work. A focus on impact is the basis of our monitoring and evaluation framework, and feeds into decision-making.
A key component of our commitment to accountability and transparency internally is reflected in our investment in two new systems that allow for total organisational visibility to review our progress against our strategic objective and project deliverables, tied to performance management criteria.
In addition ARTICLE 19 is committed to ensuring that a wide range of people are enabled to participate in the development and drafting of future policy documents. We have implemented this approach to policy development for both our Protest Principles and our Principles on Freedom of Expression and People with Disability. This approach increases visibility for our stakeholders who are able to see how the policies evolve through contributions and responses on various issues.
INGO Accountability Charter
This document is a revision of the original INGO Accountability Charter Principles written in 2005. In 2014, a working group of Accountable Now Member organisations further developed these accountability commitments forming the value basis of Accountable Now. The text below is the one that ARTICLE 19 has signed up to.
As Members of Accountable Now, we commit to strong principles and practices of accountability. These are essential for our legitimacy, the quality of our work and the trust that we depend on. Accountability is more than a retrospective assurance mechanism. It defines
what we are to be held accountable for, influences what we want to achieve and how we work. By signing this Charter we seek to promote the accountability that we stand for and commit our ARTICLE 19 to respecting its provisions.
Who are Accountability Now?
Accountability Now comprise independent international civil society organisations (ICSOs) that work globally to advance human rights, promote equitable and sustainable development and wellbeing, environmental protection, humanitarian response and other public goods. In this endeavour we seek to complement, rather than replace, other actors working towards the same objectives. Our organisations work across a wide range of countries and cultures, with a diverse range of peoples and in varied eco-, social and political systems. We are united in our commitment to accountability as laid out in this Charter.
In this we are accountable to our stakeholders. In particular, we are accountable to the peoples (including future generations) whose rights we seek to protect and advance. We are further accountable to ecosystems, our members, supporters, staff and volunteers, donors, partners, regulatory bodies, the general public and organisations or people whose policies, programmes or behaviour we wish to influence. In balancing the different views of our stakeholders, we will be guided by the commitments made in this Charter.
The Charter’s purpose
This Charter outlines our common commitment to transparency and accountability as being essential to good governance, whether by governments, businesses or non-profit organisations, Wherever we operate we seek to ensure that the high standards which we demand of others are also respected in our own organisations. The Charter complements and supplements existing laws. It is a voluntary charter and draws on a range of existing codes, norms, standards and guidelines. Its adoption does not prevent signatories from supporting or using other tools to promote transparency and accountability. The Charter also aims to identify common ground among the many existing CSO accountability frameworks, to strengthen civil society cohesion and the visibility of this sector’s contributions. Our following commitments to accountability are at the core of what we regard as good practice in CSO accountability.
Our accountability commitments
1. Respect for human rights
We commit to respecting and promoting human rights as expressed in the Universal Declaration of Human Rights.
- We will respect and advance the equal rights and dignity of all human beings.
- We seek to advance international and national laws that promote human rights, ecosystem protection, sustainable development and other public goods.
- Where such laws do not exist, are not fully implemented, or are being abused, we will highlight these issues for public debate and advocate for appropriate remedial action.
We seek to be both politically and financially independent. This will require:
- Governance, programmes and policies that are non-partisan, independent of specific governments, political parties and the business sector;
- Effective systems and practices to prohibit, prevent, detect and report on corruption, bribery and conflict of interest by staff or other persons working for or on behalf of the organisation;
- Disclosure of donor identities when the size of their donation(s) is such that it could be seen to compromise our political or financial independence.
We commit to transparency and honesty regarding our mission, structures, policies and activities. This will require:
- The implementation of an open information policy which ensures timely, relevant and accurate information is disclosed in an accessible format; and any exceptions e.g. due to data protection rights, are clearly and reasonably explained;
- Complying with the relevant governance, financial accounting and reporting requirements in countries where we are based and operate;
- Issuing annual reports describing: our mission and values, objectives and outcomes achieved in programmes and advocacy work, environmental impact, governance structure, processes and main office bearers, main sources of funding, financial performance, compliance with this Charter and a contact person;
- Basing disclosure of information (wherever possible and appropriate) on existing formats such as those provided by GRI or IATI to allow better systematic use of the data.
4. Good governance
We commit to effective governance that ensures we act in accordance with stated values and agreed procedures and our programmes achieve outcomes that are consistent with our mission. This will require:
- Publication of a clearly define and transparent mission, governance structure and decision making process at the governance level;
- A governing body which supervises and evaluates the chief executive, and overseas programme and budgetary matters. This body will define overall strategy, consistent with the organisation’s mission, ensure that resources are used efficiently and appropriately, that performance is measured, that financial integrity is assured and that public trust is maintained;
- Written procedures covering the appointment, internal accountability, responsibilities and term limits of members of the governing body;
- Effective risk management and compliance with relevant laws and regulations in the jurisdictions within which the entity operates;
- Publication of an annual financial report conformant with relevant laws and practices and audited by a qualified independent auditor whose statement will accompany the report.
5. Responsible advocacy
We commit to ensuring that our advocacy is consistent with our mission, grounded in our work, based on evidence and advances defined public interests. This will require;
- Explicit ethical policies that guide our choices of advocacy strategy (targets and claims) including responsible use of people’s images and stories;
- A clear and published process at organisational level for adopting public policy positions (including for partners where appropriate);
- Ensuring that assertions are based on evidence and meaningful stakeholder engagement wherever possible;
- Being responsible in our public criticism, ensuring it amounts to fair public comment and giving a right of reply.
We commit to working in genuine partnership with local communities, NGOs and other organisations which aim for sustainable development in response to local needs. We commit to the empowerment and inclusive participation of people whose lives are affected by our initiatives. This will require:
- Policies and practices ensuring effective stakeholder involvement in the development, implementation and evaluation of the organisation’s programmes and advocacy work wherever possible;
- A well-functioning feedback and complaints mechanism to be in place;
- Practices to ensure that partners also meet high standards of accountability and that there are no links with organisations, or persons involved in illegal or unethical practices.
7. Diversity / inclusion
We commit to valuing, respecting and encouraging diversity, and seek to be impartial and non-discriminatory in all our activities. This will require:
- Implementation and management of policies and processes that actively encourage the integration of people into governance bodies, staff and programmes, who may have been excluded due to gender, disability, race, age, religion or for other reasons relating to identity;
- Identification of potentially discriminated groups (where this does not lead to any danger for those identified) – which will inform the planning, implementation and evaluation of operational activities and programmes and support the setting of inclusion objectives where relevant.
8. Environmental responsibility
We commit to minimising the environmental impact of our operations and programme work wherever possible, balancing it with necessities to fulfil our mandate and financial affordability. This will require:
- Implementation of a written Environmental Management System (EMS) guided by a high level Environmental Policy and endorsed by senior management commitment;
- Specification in the EMS of measures taken to minimise the environmental impact and of mechanisms to evaluate their effectiveness and make changes where needed;
- Oversight of the EMS’ day-to-day operation, including monitoring, reporting and publishing progress.
9. Ethical fundraising
We commit to ensuring that all donations further our mission. We respect the rights of donors and the dignity of people affected by our fundraising activities. This will require:
- Implementation of policies and processes that ensure: fundraising materials adequately describe our work and needs whilst protecting the dignity of people affected by our fundraising activities; donors are informed about the status and authority of fundraisers; donations are effectively used to further our organisation’s mission; donor requests are honoured where donations are made for a specific purpose and donors are adequately informed on how donations are used;
- Publication of details of all major institutional gifts and gifts-in-kind, clearly describing the valuation and auditing methods used;
- Adherence to own practices regarding donations received through third parties.
10. Professional management
We commit to effective, ethical management and continuous improvement in the quality of our work. This will require:
- A clear strategy and effective monitoring, evaluation and learning procedures being in place for our boards, staff, programmes and projects, to constantly ensure we reflect and improve the quality of our work on the basis of mutual accountability;
- Following principles of best practice in financial management to ensure all funds are effectively allocated to achieve strategic objectives;
- Minimising the risk of funds being misused;
- Investing in human resource development to enable staff and volunteers to do their best in advancing our mission;
- Human resource policies which conform with relevant standards and are in accordance with the values of our organisations in terms of employee and volunteer rights and health and safety at work;
- Regular performance appraisals of all staff;
- Remuneration and benefits that strike a balance between public expectations of not-for-profit organisations and the need to attract and retain the staff required to fulfil our mission;
- Policies and processes which ensure respect for sexual integrity in all our programmes and activities, and prohibit gender harassment, sexual exploitation and discrimination.
Implementation of our accountability commitments
- Apply the Commitments progressively to all our policies, activities and operations;
- Report annually on our performance against the 10 Accountability Commitments;
- Submit each report to Accountable Now’s Independent Review Panel (IRP) for
- assessment and publish reports with the IRP’s feedback on both our own and Accountable Now’s websites;
- Enable and encourage staff to draw management’s attention to activities that may not comply with the law, our mission or provisions of these Commitments;
- Refine the Commitments through experience, taking into account future developments, in particular those that improve accountability and transparency;
- Accountable Now will provide more detailed guidelines on minimum standards and good practices to further support the implementation of our accountability commitments.
ARTICLE 19 Information Disclosure Policy
Adopted April 2007, last amended November 2017.
ARTICLE 19, has for many years campaigned for a right to access information held by public and private bodies as a basic human right. We believe that public these bodies have an obligation to disclose information and that every member of the public has a corresponding right to receive information. Access to information enhances democracy and participation, reduces wrongdoing and leads to better public policies and practices.
In keeping with the spirit and beliefs of our organisation, we have drafted adopted our own Information Disclosure Policy. This Policy is fully consistent with our policies and standards on access to information held by public and private bodies. In particular, it is drafted with a view to respecting the public’s right to know and it is based on the principle of maximum disclosure. In accordance with those principles, two main means of providing access are envisaged: first, we disclose a wide range of information on a routine basis, via our website (www.article19.org). Second, all of the information we hold, subject to limited exceptions, will be made available upon request.
This policy applies to all information held by ARTICLE 19 and its staff as part of its work regardless of its form, including but not limited to documents, files, data, databases, emails, etc.
This policy applies to information held by the ARTICLE 19 International Office and subsidiaries and staff. It applies to Information held by ARTICLE 19 Affiliate Offices in the absence of them adopting their own policies.
The categories of information and documents listed in Annex 1 are available on our website and are, as relevant, routinely updated. Annex 1 itself is subject to a regular, no more than bi-annual review and updating. In rare cases, a document, or a part thereof, otherwise subject to routine publication may fall within the scope of the regime of exceptions, in which case it will not be made available or will be provided in redacted form.
We also produce financial reports though the International Aid Transparency Initiative (IATI). Those reports are available here (link)
Process for requesting documents
Making a request
Anyone may request information from ARTICLE 19 though the following means:
- by the telephone (+44 (0)20 7324-2500),
- by email (email@example.com),
- by fax (+44 (0)20 74900566),
- by mail (60 Farringdon Road, London, EC1R 3GA United Kingdom),
- or via any other practical means such as official ARTICLE 19 social media accounts if clearly identified.
A request may be directed to any ARTICLE 19 staff or board member. Where a request is not clear, we will ask for further clarification and, where necessary, provide assistance to a requester in formulating his or her request.
ARTICLE 19 endeavours to respond to all requests promptly. We will normally deal with requests within five ten working days. Where requests are not directed to the central contacts noted above (i.e. where they are directed to specific staff members), they will be dealt with within ten working days of actual receipt of the request by that staff member, which may be delayed because of travel, sickness, holidays or such like.
Urgent Requests. We will attempt to deal with urgent requests, where an adequate case for urgency has been made by the requester, as soon as possible.
Form of communicating information
We will endeavour to provide the information in any form in which we hold it (normally electronic or print) or can generate it through an automated process (e.g. printing an electronic document), and in any language in which we have it.
No fees will be charged for requests which are satisfied electronically (i.e. where the information is emailed). No fees will be charged for the first 100 pages of printed or photocopied material. Reasonable fees, based on actual costs relating to copying and dissemination, may be charged for requests which involve larger amounts of information. Where a request is for a document that we offer for sale, the regular price may be charged for that document.
Exceptions to disclosure
We recognise only these legitimate grounds for refusing access to information:
We will not disclose personal information about a natural third party which would unreasonably breach a legitimate privacy interest unless that person has consented or the information was provided on the clear understanding that it might be made public or is already available publicly from another source. This does not affect any person making a request for their own information held by ARTICLE 19 under the UK Data Protection Act, 1998 or nationally relevant laws as applicable.
We will not disclose information which is privileged from production in legal proceedings unless the person who is entitled to the privilege waives it. ARTICLE 19 will waive its own legal privilege unless to do so would put it at a disadvantage in legal proceedings or breach one of the other exceptions in this policy.
We will not disclose information where to do so would constitute an actionable breach of confidence or other legal obligations. We will also not disclose information where it was provided to us in confidence and to disclose it would seriously prejudice our relations with the body that provided it, to the detriment of ARTICLE 19’s interests.
Ability to operate effectively
We will not disclose information where to do so would seriously undermine our ability to operate effectively, for example by seriously harming our relations with a third party, by inhibiting sensitive discussions within the organisation or with partners, releasing information prior to its completion of the task which would inhibit its completion, or the provision of which creates a substantial and unreasonable administrative burden or is vexatious.
Safety and security
We will not disclose information which likely puts the safety or security of our partners, contacts, staff, or any other person at risk.
Information already available
When a request for information is made for information that is already available publicly on the ARTICLE 19 website or another location, we will provide the relevant link or location for access unless the information is requested in a form or language that is different from that in which it is already available and we hold it in that form or language.
Where only part of a record or other form of information falls within the scope of an exception, the rest of the information, to the extent it may be reasonably severed from the exempt information, will still be disclosed.
Public interest override
Information will still be disclosed even if it falls within the scope of an exception where the public interest in doing so outweighs the harm in release.
Anyone who believes that an ARTICLE 19 staff member has failed properly to apply this policy may appeal to the Executive Director (email: firstname.lastname@example.org, 60 Farringdon Road, London, EC1R 3GA United Kingdom) or the senior management person acting in their absence.
Any such appeal shall be decided within ten working days. Where the Executive Director is away from the office, the ten working days shall commence from the date of his or her return, but no longer than 30 working days from the original request.
If the requestor is not satisfied, they have a further appeal to Chair of the International Board (create email address). Appeals will be dealt with wishing 30 working days.
Reuse and licensing
ARTICLE 19 typically publishes under the Creative Commons Attribution-Non-Commercial-ShareAlike3.0 licence. Unless otherwise stated, you are free to copy, distribute and display information received from ARTICLE 19 and to make derivative works, provided you:
- Provide appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- May not use the material for commercial purposes.
- If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.
To access the full legal text of this licence, please visit: https://creativecommons.org/licenses/by-nc-sa/3.0/
ARTICLE 19 would appreciate receiving a copy of any materials in which information from the organisation is used.
Information available on a proactive basis
We aim to make available the following categories of information and documents on our website and update them regularly, including but not exclusive to:
Staff and board including biographies and register of interests
ARTICLE 19 Organisational Policies (list out which ones with links)
Last updated: April 2007. November 2017 Changes approved by international board (date)
The International Aid Transparency Initiative
ARTICLE 19 has signed up to the IATI.
The International Aid Transparency Initiative (IATI) works to ensure that transparent, good quality information on development resources is available and used to help achieve sustainable development. IATI’s vision and mission were agreed at IATI’s first Members’ Assembly in 2016:
The vision and mission of IATI is that: “Transparent, good quality information on development resources and results is available and used by all stakeholder groups to help achieve sustainable development outcomes.”
The IATI community works together to 1) ensure transparency of data on development resources and results; 2) ensure the quality of IATI data is continually improved and responds to the needs of all stakeholders and 3) facilitate access to effective tools and support so that IATI data contributes to the achievement of sustainable development outcomes.